FAQs

Here are some commonly asked questions. Contact us if you require additional information.

About us

Where is your clinic located?

Find us conveniently at 35 Burwood Road in Burwood. Our facility is equipped with advanced technology for all your skincare needs, and our staff are qualified aestheticians.

What qualifications do your staff possess?

Our Team has extensive knowledge in skin, through Completing Undergraduate certificate in Dermal Interventions, Advanced Diploma in Dermal Therapies and Associates Degree in Dermal Therapies. Other than the prior learning all our staff undertake strict training by Sheryne to meet her high standards in knowledge and performance.

What is the difference between an aesthetician and a beautician?

An aesthetician, or dermal therapist, is a professional with university-level qualifications in advanced dermal therapies and undergraduate training in dermal interventions. We are skin care specialists who are trained to offer a range of treatments, including medical skin procedures, to improve and maintain skin health. Treatments can range from medical facials and chemical peels to more intensive procedures like laser therapy, Fractional Radio Frequency and more.On the other hand, a beautician, typically with a diploma in beauty therapy, provides a broad spectrum of beauty services such as basic facials, massage, nail care, and waxing, which are generally more relaxation-focused. While beauticians deliver essential relaxing treatments, aestheticians are equipped to address more complex skin health issues with a higher level of expertise.

Treatments

How can I book a treatment?

Book your treatment conveniently by following the provided booking link.

What's the difference between the Complexion Perfection and Derma Clear packages?

Both packages offer tailored professional treatments. Derma Clear appointments are more frequent, scheduled every 4 weeks for acute skincare issues and faster results. Complexion Perfection involves visits every 6 weeks. In both cases, the major treatments such as CO2 laser treatments and Fractora Fractional RF Micro Needling require an extra 2 weeks’ healing time.

How do I determine which treatment is right for me?

If you’re not ready to sign up for a membership but you do want to enjoy superior skin care, book a skin analysis and consultation to guide you through suitable options. These consultations are free when you have a treatment afterwards.

Skin Care Products

Can I return skincare products?

Unfortunately, skincare products cannot be returned. Contact us for a free consultation if you're unsure about the best products for your skin.

Where are your products manufactured?

Our skincare products are made in Australia, using cosmeceutical-grade ingredients produced by a compounding pharmacist and carefully bottled by Dare Disability's talented team.

How do I know which skincare products are suitable for my skin?

   Reach out for guidance and advice on the best products for your skin. You can book a free 15 minute phone or video consultation for the best outcomes.

At-Home Skin Care and Aftercare

How do I take care of my skin at home between treatments?

A homecare regime is essential for optimal skin health. Consult with your skin therapist for guidance or visit our online store for your favorite skin essentials. Members receive free Barrier Repair Serum for the first 6 visits, as one of the many benefits of joining our Clarity Collective.

Where do I find before and after care advice?

Important aftercare advice will be provided when you book your treatment. Your practitioner will guide you through post-treatment aftercare during your appointment, and you can always reach out if you have concerns or forget the details. We also give you after-care cards, and online/SMS reminders of what you need to do. The advice is also at the end of each Treatment Page.

Makeup and Appointments

Do I have to remove makeup before my appointment? 

All our treatments include a complementary double cleanse followed by nourishing protocols. The presence of makeup is fine by us.

C02 Fractional Laser 

Can I do C02 laser if I'm pregnant? 

As numbing cream is involved as part of the treatment, we are therefore unable to perform the treatment if you are pregnant. 

How long is the down time?

 It takes approximately five to 10 days for the skin to heal and for all the scabs to fall away. You don't have to stay at home, you can go back to work the next day. 

Does it hurt?

We numb your skin for a more comfortable experience. 

Is it safe for me? 

•You are unable to do this treatment if you have any of the following conditions:
•Equipped with a pacemaker or defibrillator
•There are metal or other implants in the treatment areaHave had or are suffering from skin cancer, or    any other cancers
•Suffer from arrhythmia, AIDS (or any disease that impacts the immune system), hypothyroidism or any    thyroid disease
•Take drugs which impact the immune system
•Have a history of diseases caused by heat stimulation, such as herpes simplex in the treatment area,    which can only be treated with a preventive plan
•Have endocrine disorders, such as diabetes
•Have any sores, psoriasis, eczema or a rash in the treatment area
•Have had skin diseases, keloids, abnormal wound healing, or extremely dry and fragile skin
•Have a history of bleeding and coagulation, or use of anticoagulants
•Had surgery performed on the treatment area in the past three months
•The vulva was treated with other ‘bleaching’ methods in the past three monthsIf you're breastfeeding    or giving birth in the last three to six months
•Suffer from serious gynaecological diseases, such as cervical cancer, vaginal cancer, polyps, etc
•Within half a year after an induced abortion such as dilatation and curettage 
•Reproductive system is inflammatory, including suffering from pelvic inflammatory disease, cervicitis,    vaginitis, endometritis, etcHave a venereal disease such as condyloma acuminatum, syphilis, genital    herpes, gonorrhoea, etc
•Any other conditions that may cause risk to the patient according to the therapist's judgement. 

Still have questions?

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